Smartroof: Improving our Service to Customers

At Smartroof, our customers drive everything we do. In an effort to improve our offering we have taken a number of steps this year to bring our service into line with the needs and expectations of our customer base. With our new Site Support Packs, Installation App and our various engagements with the NHBC, we are committed to improved products and an enhanced experience for all.

Our new Site Support Packs have been designed with our house builders in mind. With each stage of the Smartroof process being covered meticulously, from the call-off process right through to post installation checks and after sales support, the Site Pack gives support to the house builder throughout the entire process, ensuring smooth running of delivery & installation of our products.

Designed for installation teams, the Smartroof Companion App provides instant access to comprehensive product information – from utility tools to installation videos. With an intuitive interface, the Smartroof App offers technical data and product features across the entire Smartroof product range. The app also features YouTube-hosted “How To” videos, illustrating the most practical application and best use of Smartroof products and materials, technologies and systems. The App is currently being rolled out across our installation teams in an effort to ensure the process runs smoothly and to provide consistency across our build process.

In an effort to continue to improve our health & safety procedures and to ensure compliance we have recently hosted a number of visits from the NHBC at our factory in Swadlincote. These visits have afforded us the opportunity to showcase our product portfolio and to gain any feedback from the NHBC as to our manufacturing process. This series of meetings was a very positive experience and we received strong feedback at each opportunity.